Tel:0208 699 3888

 This email address is being protected from spambots. You need JavaScript enabled to view it.

Perry Vale Dental

158 Perry Vale, London, SE23 2LR

On-line Appointments

on-line appointment

 Book Your On-line Appointment Now!

The quick and convenient way   

Sedation Clinic

A solution for phobic and nervous patients.

Read More

Dental Implants

The best alternative for lost natural teeth

Read More

Kid's Day

Special Children's day every half term

Read More 

Main Menu

Welcome to Perry Vale Dental

Welcome to Perry Vale Dental Practice Website. Your One stop shop for everything Dental

Learn more

Invisalign

Made to move all sorts of smiles. 

Invisalign treatment is clinically proven to be effective. In the hands of an experienced Invisalign Provider it can be used to treat mild to complex teeth straightening issues.

 

Overly crowded

Overly crowded teeth can get worse over time, and result in severely crooked teeth. This crowding can lead to plaque accumulation, tooth decay and an increased chance of gum disease.

 

Gapped teeth

Spacing issues and gaps between teeth can lead to gum problems (due to lack of protection by the teeth), periodontal pockets and increased risk of periodontal disease.

 

 

Deep bite

Deep bite can lead to gum problems or irritation, and/or wear on the lower teeth, and can cause painful jaw and joint problems.

 

Underbite

Underbite can prevent the normal function of front teeth or molars, which can lead to tooth wear. It can also cause painful jaw and joint problems.

 

Open bite

Open bite can cause poor or painful chewing, and even speech impairment. It can also lead to greater issues like temporomandibular joint disorder (TMJD)

 

 

Feedback

We aim to provide the best customer experience every time you visit us.

wheteher you would like to commend us for a job well done or we have fallen short of your expectations, please feel free to let us know via our feedback link below

This email address is being protected from spambots. You need JavaScript enabled to view it.

Complaints

CODE OF PRACTICE FOR PATIENT COMPLAINTS

At Perry Vale Dental, we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

1.The person responsible for dealing with any complaint about the service which we provide is Mr. Wam Sianga, the practice Complaints Manager. Telephone 0208 699 3888 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. If a patient complains by telephone or in person, we will listen to their complaint and offer to refer him or her to the Complaints Manager immediately. If the Complaints Manager is not available at the time, then the patient will be told when they will be able to talk to the Complaints Manager and arrangements will be made for this to happen. The member of staff will make a written record of your complaint and provide the patient with a copy as well as passing it on to the Complaints Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.

3. If the patient complains in writing or by email it will be passed on immediately to the Complaints Manager.

4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.

5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within 3 working days. We will offer to discuss the complaint at a time agreed with the patient, asking how the patient would like to be kept informed of developments, for example, by telephone, face to face meetings, letters or e-mail. We will inform the patient about how the complaint will be handled and the likely time that the investigation will take to be completed. If the patient does not wish to discuss the complaint, we will still inform them of the expected timescale for completing the process.

6. We will seek to investigate the complaint speedily and efficiently and we will keep the patient regularly informed, as far as reasonably practicable, as to the progress of the investigation. Investigations will normally be completed within 6 months.

7. When we have completed our investigation, we will provide the patient with a full written report. The report will include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action and whether the practice is satisfied with any action it has already taken or will be taking as a result of the complaint.

8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.

9. If patients are not satisfied with the result of our procedure then a complaint may be referred to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

www.ombudsman.org.uk Tel: 0345 015 4033

The Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon CR0 6BA.

www.dentalcomplaints.org.uk Tel: 0845 612 0540 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The General Dental Council, 37 Wimpole Street, London W1G 8DQ.

www.gdc-uk.org

 

0% Finance

sample iconAvailable for high value treatment.

Read More

New Members Welcome!

Come in for a free chat to discuss your dental health needs. You tell us what you expect from your dentist